The guarantee, as the agreement states it.

Foundation ($5,000), Full Suite ($20,000; shown on this site as JARVIS Suite) and Both Together ($25,000), as defined in Section 1 of the agreement.

If the agents are not working as specified — measured against the acceptance criteria documented in Appendix A of the agreement — by the end of the delivery window:

the customer is entitled to a full refund of the engagement fee. The refund excludes any third-party costs the customer incurred independently (VPS hosting, third-party API usage, etc.).

Send a written request to the direct-line email address named in your agreement, with a written statement identifying which deliverables fail which acceptance criteria from Appendix A. The refund is issued within 14 days of the written request.

If the customer pursues a refund, the deployed code remains in the customer’s repository; the deliverables are not retracted.

The money-back guarantee is the customer’s sole remedy for non-performance of deliverables, except as provided in Section 11 (Limitation of Liability).

Upon termination by the customer outside the money-back guarantee window, no fees are refunded; the customer retains code already delivered (Section 7).

The agreement is not published as a public page. Your engagement’s acceptance criteria are set in its Appendix A, which records the scope at the moment you accept. The full agreement is presented for review in the client portal before you sign it, and the signed PDF stays available there.