Question 1

How do I stop losing money to DoorDash?

Accepted Answer

The fastest way to stop losing money to DoorDash is to move your repeat customers to a direct ordering system where you pay zero commissions. We build a branded direct ordering page, set up automated SMS campaigns to convert your DoorDash regulars to direct orders, and help you negotiate lower placement fees on the platform for new customer acquisition only. Most restaurants reduce their effective commission rate from 28% to under 8% within 90 days.

Question 2

Is DoorDash stealing from my restaurant?

Accepted Answer

DoorDash charges restaurants 15–30% commission per order, plus additional fees for premium placement. For a restaurant doing $20,000/month in delivery, that can mean $4,000–$6,000 per month going to DoorDash. The commission structure is designed so DoorDash profits whether your restaurant does or not. The solution is to use DoorDash only for new customer acquisition, then convert those customers to your direct ordering channel where you keep 100% of the revenue.

Question 3

How do I get customers to order directly from my restaurant instead of DoorDash?

Accepted Answer

The most effective method is an automated SMS campaign that reaches customers after their DoorDash order and offers them an incentive (like 10% off or a free item) to order directly next time. We build this into a full direct ordering system with online ordering on your website, repeat customer automations, and loyalty incentives. The typical restaurant converts 25–40% of DoorDash regulars to direct ordering within 60 days.

Question 4

What is the best alternative to DoorDash for restaurants?

Accepted Answer

The best alternative is not a different delivery app — it is building your own direct ordering system. When customers order directly through your website or a branded link, you pay zero commission and own the customer relationship. We build this system and pair it with automated email and SMS marketing to grow your direct order volume month over month. You can still use DoorDash for discovery while converting regulars to direct.

Question 5

How much does DoorDash actually charge restaurants?

Accepted Answer

DoorDash charges restaurants 15% for the Basic plan, 25% for Plus, and 30% for Premier. These are just the commission rates — additional fees include marketing/promotion credits, payment processing fees, and costs for Sponsored Listings. For a restaurant doing $15,000/month in DoorDash sales, that can mean $3,750–$4,500/month in fees before any other costs.

You built the restaurant.
DoorDash collects
30% of every order.

Custom pricing.
Real numbers.

Your Application

Application received.

You built the restaurant. DoorDash collects 30% of every order.

Custom pricing. Real numbers.

Your Application

Application received.

You built the restaurant.
DoorDash collects
30% of every order.

Custom pricing.
Real numbers.